Can I return an order because I don’t like it or because I’ve changed my mind?
Understandably, each of our MTO orders is produced strictly following the customer’s instructions, therefore returns are not permitted. During the checkout of your order, you agree with our production terms.
You can repeat a previously submitted order using the Actions button. The order will be manufactured with the same specifications as the first order. However, please bear in mind that we are constantly improving our production processes, raw materials and hand dyeing & finishing procedures. When trying to re-order a previously submitted design, the resulting one might slightly differ from the original due to the reasons above or simply because each hand-painted cut is unique and not reproducible in the same exact way, especially if it involves an order that was produced a long time ago.
Cancel or Return orders
You can’t cancel or Return orders.